To assist collegiate educators in updating curricula and programs in end-user information systems, the new 2004 Model Curriculum is provided as a framework. The goal of the undergraduate curriculum model is to help collegiate educators design a program that produces information technology professionals who have the skills and knowledge necessary to make quality decisions regarding the effective use of technology in the workplace. The Organizational and End-user Information Systems (OEIS) Model Curriculum emphasizes the need to view technology as an enabler for achieving organizational goals and maximizing individual employee performance. In addition, the curriculum design gives great attention to not only the technical, but also the managerial, and the organizational issues that knowledge workers will need to address in the global workplace. Earlier versions of this framework have been used as a guide by many university faculty to design programs that prepare end-user support personnel for non-programming related IT positions. This reengineered version continues to incorporate many of the foundational components of OEIS that were in both the original (1986) and revised (1996) model. However, additional course modules and content have been included that reflect changing trends of a digital, knowledge-based economy--including work processes, customer expectations, work styles, and work group requirements.
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